Refund policy

 

Last updated: October 27, 2026

At ZonixPro, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may return it in accordance with this policy.

1. Return Eligibility
You have 30 days from the date of delivery to request a return.

To be eligible for a return, the item must be:

• unused and in the same condition as received;
• in its original packaging, with all tags, accessories, and documentation included;
• accompanied by proof of purchase, such as your order number.

Items that are damaged due to misuse, altered, or missing parts may not be eligible for a refund.

2. How to Start a Return
To start a return, please contact us at support@zonixpro.com with:

• your order number;
• the item(s) you wish to return;
• the reason for the return;
• photos, if the item is damaged or defective.

We will review your request and, if approved, provide you with return instructions and the return address. Please do not send items back without prior approval.

3. Return Shipping
Unless the item is defective or we sent the wrong item, the customer is responsible for return shipping costs. Return shipping costs are non-refundable.

We recommend using a trackable shipping service, as we cannot guarantee receipt of items returned without tracking.

4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 5 to 10 business days.

Please note:

• Original shipping costs are non-refundable, unless the return is due to our error.
• If a refund is issued, it may take additional time for your bank or card issuer to post the credit to your account.

5. Exchanges
If you received a defective or incorrect item, we will replace it or issue a refund, depending on availability and your preference. For a different size, color, or model, please contact us at support@zonixpro.com and we will assist you with a new order.

6. Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us at support@zonixpro.com within 7 days of delivery, with photos of the item and packaging. We will arrange a replacement or refund as soon as possible.

7. Late or Missing Refunds
If you have not received your refund after 10 business days from approval, first check with your bank or card issuer. If you still have not received it, please contact us at support@zonixpro.com and we will investigate.

8. Contact Us
For any questions about returns or refunds, please contact us at:
support@zonixpro.com