Shipping policy
Last updated: October 27, 2026
Thank you for shopping with ZonixPro. This Shipping Policy explains how we process, ship, and deliver your orders.
1. Order Processing
All orders are processed within 1 to 3 business days, excluding weekends and public holidays.
Once your order has shipped, you will receive a shipping confirmation email with tracking information, if available.
Orders placed after our daily cut-off time, or on weekends and holidays, will be processed on the next business day.
2. Shipping Rates and Delivery Estimates
Shipping rates are calculated at checkout based on your delivery address, the weight of your order, and the shipping method selected.
Estimated delivery times, once shipped, are as follows:
- Standard shipping: 5 to 10 business days
- Express shipping: 2 to 5 business days, where available
Delivery times are estimates only and are not guaranteed. Actual delivery may vary depending on your location, the carrier, and customs processing for international orders.
Please update these rates and timeframes to match your actual shipping zones before publishing this policy.
3. Shipping Destinations
We currently ship to [insert countries / regions you ship to].
If we do not ship to your location, please contact us at support@zonixpro.com before placing your order, and we will do our best to assist you.
4. Tracking Your Order
Once your order ships, you will receive tracking information by email. You can track your package using the link provided in that email.
If you have not received tracking information within 3 business days of placing your order, please contact us at support@zonixpro.com with your order number.
5. Shipping Delays
Delays may occasionally occur due to carrier issues, weather, customs clearance, high order volume, or events beyond our control. If your order is significantly delayed, we will notify you as soon as possible.
ZonixPro is not responsible for delays once the package has been handed over to the carrier, but we will help you follow up with the carrier if needed.
6. International Shipping, Customs, and Duties
For international orders, any customs duties, taxes, import fees, or brokerage charges are the responsibility of the customer and are not included in the product price or shipping cost at checkout, unless otherwise stated.
Customs policies vary by country. Please check with your local customs office for more information, as delays at customs are outside our control.
7. Incorrect Address
Please ensure your shipping address is correct before completing your order. ZonixPro is not responsible for orders shipped to an incorrect address provided by the customer.
If your package is returned to us due to an incorrect or incomplete address, please contact us at support@zonixpro.com. Additional shipping fees may apply to resend your order.
8. Undeliverable or Unclaimed Packages
If a package is undeliverable, returned to us, or remains unclaimed, we will contact you to arrange redelivery. Redelivery may be subject to additional shipping costs. If we cannot reach you within 14 days, the order may be cancelled and refunded, minus original shipping costs, in accordance with our Return and Refund Policy.
9. Damaged Items in Transit
If your order arrives damaged, please contact us at support@zonixpro.com within 7 days of delivery, with photos of the damaged item and packaging. We will arrange a replacement or refund as soon as possible.
10. Contact Us
For any questions about shipping, delivery, or tracking, please contact us at:
support@zonixpro.com